The loyalty business model is a business model used in strategic management in which company resources are employed so as to increase the loyalty of customers and other stakeholders in the expectation that corporate objectives will be met or surpassed.
Customers are said to have a ‘zone of tolerance’ corresponding to a range of service quality between ‘barely adequate’ and ‘exceptional.’ A single disappointing experience may not significantly reduce the strength of the business relationship if the customer’s overall perception of quality remains high, if switching costs are high, if there are few satisfactory alternatives, if they are committed to the relationship, and if there are bonds keeping them in the relationship.read more »
David Ogilvy (1911 – 1999) was an advertising tycoon, founder of Ogilvy & Mather, and known as the father of advertising. Trained at the Gallup research organisation, he attributed the success of his campaigns to meticulous research into consumer habits.
His best-selling book ‘Confessions of an Advertising Man’ is one of the most popular and famous books on advertising, and there is a strong suspicion that Ogilvy is the inspiration for the suave creative director ‘Don Draper’ in the TV series ‘Mad Men.’read more »
Jorg Gray is a California-based brand of men’s and women’s watches. They are best known as the favored watch of U.S. President Barack Obama and the U.S. Secret Service. Jorg Gray was established as a watch line in 1998 by Logomark, Inc. based in Tustin, California. Originally Jorg Gray timepieces were manufactured as a high end promotional item for corporations and federal agencies. Jorg Gray became a retail only brand in 2009. The company has since expanded their line and launched a women’s collection in late 2013. There are currently over 250 authorized dealers the U.S. and the brand can be found in retail stores in Asia, Europe, the Caribbean, and South America.
President Obama received his original JG6500, the ‘official’ model of the Secret Service in 2007 as a birthday gift from his security team and has been documented wearing it. Shortly thereafter Jorg Gray created a commemorative edition of the timepiece. Each watch comes with an individualized serial number and an inscription, laser engraved on the case back. Other government agencies around the world, including the London Metropolitan Police, now also wear watches made by Jorg Gray.
Mahjong is a four player game that originated in China during the Qing dynasty (1644-1912). Three-player variations of the game can be found in South Korea and Japan. The game and its regional variants are widely played throughout Eastern and South Eastern Asia and have a small following in Western countries.
Similar to the Western card game rummy (though played with small tiles instead of playing cards), Mahjong is a game of skill, strategy, calculation, and luck. It is not known when the conversion from cards to tiles took place precisely but it most likely occurred in the middle of the 19th century. Traditionally, Mahjong tiles were made of bone, often backed with bamboo. Bone tiles are still available but most modern sets are constructed from various plastics such as bakelite, celluloid, and more recently nylon.read more »
Between 1880 and WWII, Coney Island (a peninsular neighborhood in southern Brooklyn) was the largest amusement area in the U.S., attracting several million visitors per year. At its height, it contained three competing major amusement parks, Luna Park, Dreamland, and Steeplechase Park, as well as many independent amusements. The area was also the center of new technological events, with electric lights, roller coasters, and baby incubators among the innovations showcased there in the 1900s.
Steeplechase Park was created by George C. Tilyou (1862–1914) and operated from 1897 to 1964. It was the first of the three original iconic Coney Island parks (Luna Park opened in 1903 and Dreamland opened the following year). Steeplechase was also Coney Island’s longest lasting park. Unlike Dreamland, which burned in a fire in 1911, and Luna Park which, despite early success, saw its profitability disappear during the Great Depression, Steeplechase had kept itself financially profitable. The Tilyou family had been able to adapt the park to the changing times, bringing in new rides and new amusements such as the Parachute Jump.read more »
Deregulation is the process of removing or reducing state regulations (rules and laws, etc.), typically in the economic sphere. It is the undoing or repeal of governmental controls on the economy. It became common in advanced industrial economies in the 1970s and 1980s, as a result of new trends in economic thinking about the inefficiencies of government regulation, and the risk that regulatory agencies would be controlled by the regulated industry to its benefit, and thereby hurt consumers and the wider economy.
The stated rationale for deregulation is often that fewer and simpler regulations will lead to a raised level of competitiveness, therefore higher productivity, more efficiency and lower prices overall. Opposition to deregulation may usually involve apprehension regarding environmental pollution and environmental quality standards (such as the removal of regulations on hazardous materials), financial uncertainty, and constraining monopolies.read more »
Champion, alternatively stylized ‘Champion U.S.A,’ is an American manufacturer of clothing, specializing in sportswear. The brand was founded in Rochester, New York in 1919 and acquired by the Sara Lee Corporation in 1989. Sara Lee had acquired the Hanes brand a decade earlier, and in 2006 it spun off all its clothing brands into a new company called HanesBrands Inc., of which Champion is still a subsidiary today.
Toby Thompson, acclaimed graphic designer who received the Kudos Award for his 1988 Olympic poster designs for Kodak, sketched the Champion Logo during a corporate meeting, but was never given credit for his design work.read more »
A subscription box is a recurring, physical delivery of niche-oriented products packaged as an experience and designed to offer additional value on top of the actual retail products contained in a box. Subscription boxes are a marketing strategy and a method of product distribution. Subscription boxes are used by subscription based ecommerce businesses, referred to as ‘subcom’ for short.
Subscription commerce falls into two categories: discovery commerce and convenience commerce. Both categories are meant to foster brand loyalty and increase sales, but discovery commerce is for customers who are looking to try something new, while convenience commerce caters to customers who want a specific product regularly and enjoy having them delivered.read more »
A snob is a pejorative term for a person who believes there is a correlation between social status and human worth. The term also refers to a person who judges, stigmatizes others and believes that some people are inherently inferior to others result from the perception of beliefs, values, intellect, creativity, talent, wealth, occupation, education, ancestry, ethnicity, relationship, power, religion, physical strength, class, taste, prestige, beauty, nationality, and fame. The word ‘snobbery’ came into use the first time in England during the 1820s.
English social commentator William Hazlitt observed, in a culture where deference to class was accepted as a positive and unifying principle, ‘Fashion is gentility running away from vulgarity, and afraid of being overtaken by it,’ adding subversively, ‘It is a sign the two things are not very far apart.’ The English novelist Bulwer-Lytton remarked in passing, ‘Ideas travel upwards, manners downwards.’ It was not the deeply ingrained and fundamentally accepted idea of ‘one’s betters’ that has marked snobbery in traditional European and American culture, but ‘aping one’s betters.’read more »
Populism is a political ideology that holds that virtuous citizens are mistreated by a small circle of elites, who can be overthrown if the people recognize the danger and work together. Populism depicts elites as trampling on the rights, values, and voice of the legitimate people.
Populist movements are found in many democratic nations. According to Cas Mudde, a Dutch political scientist who focuses on political extremism and populism in Europe: ‘Many observers have noted that populism is inherent to representative democracy; after all, do populists not juxtapose ‘the pure people’ against ‘the corrupt elite?”read more »
‘Don’t mourn, organize!‘ is an expression often incorrectly supposed to be the last words spoken by labor activist and songwriter Joe Hill, who was charged with murder and executed in Utah in 1915. In truth, the expression is part of a telegram sent to Bill Haywood, the founding member and leader of the Industrial Workers of the World (IWW), in which Joe wrote, ‘Goodbye, Bill, I die like a true blue rebel. Don’t waste any time mourning. Organize!’ It wasn’t Joe’s last telegram; he sent another in which he implored Haywood, ‘Could you arrange to have my body hauled to the state line to be buried? I don’t want to be found dead in Utah.’
Since the death of Hill, the phrase has been used in association with other labor leaders’ deaths. The phrase has also been used in conjunction with a severe defeat and not the death of an individual.
Birdwell, makers of Birdwell Beach Britches, is an American surf clothing company headquartered in Santa Ana, California. Founded by Carrie Birdwell Mann in 1961, the company manufactures and sells customized heavy-duty swimsuits, which are sold internationally. With four basic models, various fabrics, including Surfnyl, Tectyl, heavy nylon, sailcloth, and canvas, more than 40 colors, and various other options, the combinations that can be created are nearly endless. The company’s motto is ‘We don’t build 1000 things. We build one thing 1000 ways.’
The swimsuits themselves, which resemble board shorts, are paneled swimsuits, with waistbands resembling those of boxing trunks, always double-stitched, always with two layers of fabric. These shorts are known and favored among surfers, lifeguards, and paddleboarders, because of their quick-drying design and extreme durability; with an estimated 10 years for average use, and two to five years for more strenuous use. On all of the trunks there is a 2 square inch logo, of a stylized anthropomorphic surfboard, wearing, of course, Birdwell Beach Britches, nicknamed ‘Birdie.’