Impulse Buy

buyers remorse

An impulse purchase is an unplanned decision to buy a product or service, made just before a completing an unrelated transaction. Research findings suggest that emotions and feelings play a decisive role in purchasing, triggered by seeing the product or upon exposure to a well crafted promotional message.

Impulse buying disrupts the normal decision making models in consumers’ brains. The logical sequence of the consumers’ actions is replaced with an irrational moment of self gratification. Impulse items appeal to the emotional side of consumers. Items bought on impulse are not usually considered functional or necessary in their lives. Preventing impulse buying involves techniques such as setting budgets before shopping and taking time out before the purchase is made.

Marketers and retailers tend to exploit these impulses which are tied to the basic want for instant gratification. For example, a shopper in a supermarket might not specifically be shopping for confectionery. However, candy, gum, mints and chocolate are prominently displayed at the checkout aisles to trigger impulse buyers – and their children – to buy what they might not have otherwise considered. Sale items are displayed in much the same fashion. Impulse buying can also extend to more expensive items such as automobiles and home appliances. Automobiles in particular are as much an emotional purchase as a rational one. This in turn leads auto dealers all over the world to market their products in a rapid-fire, almost carnival-like manner designed to appeal to emotion over reason.

A study published in the a 2008 issue of the ‘Journal of Consumer Research’ suggested that consumers are more susceptible to making impulsive purchases for one brand over another if they are distracted while shopping. In the study, psychologist Bryan Gibson surveyed college students by measuring their preference for a variety of soft drinks, including Coke and Pepsi. He found that implicit attitudes, or those that people may not be conscious of and able to verbally express, predict product choice only when participants are presented with a cognitive task, suggesting that implicit product attitudes may play a greater role in product choice when the consumer is distracted or making an impulse purchase.

While impulse purchasing happens at almost every retail chain, Walmart in particular has gained a well-known reputation for courting it. Researchers at the University of British Columbia found that impulse spending is a behavior associated with disorganized environments. The study concluded that being surrounded by chaos impairs a person’s ability to perform other tasks requiring ‘brain’ power, which results in a threat to a person’s sense of personal control.

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